Privacy Policy
1. Introduction
New Energy Chiropractic (“New Energy Chiropractic,” “we,” “us,” or “our”) is a chiropractic practice located in Leesburg, Virginia. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, newenergychiro.com, and through your interactions with our office — how we use it, who we share it with, and the choices and rights available to you. By using our website, submitting a form, calling our office, or scheduling an appointment, you agree to the practices described in this Policy. This Policy covers information collected through our website and general business communications. It does not replace the Notice of Privacy Practices we provide to patients regarding the health information collected and used as part of clinical care — see Section 10 below.
2. Information We Collect
Information you provide directly:
- Name, phone number, email address, and mailing address
- Messages submitted through our website contact form
- Appointment and intake information submitted through our online scheduling portal (ChiroHD)
- Insurance and billing information, including for auto accident or workers’ compensation claims
- Health history, symptoms, or care preferences shared with us online, by phone, or in person
Information collected automatically:
- Device and browser type, IP address, and approximate location
- Pages visited, links clicked, and time spent on our website
- Analytics and interaction data collected through cookies and similar technologies (see Section 4)
We do not collect payment card numbers directly through our website. Scheduling and payment tools are operated by third-party providers under their own security and privacy practices.
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage appointments
- Communicate with you about your care, including reminders, follow-ups, and billing
- Process insurance claims and payments
- Respond to inquiries submitted through our website, phone, or email
- Maintain accurate patient and business records
- Improve our website and patient experience
- Comply with legal, regulatory, and professional obligations
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies, including those used by our patient review widget (which displays verified Google reviews) and Google reCAPTCHA (which protects our contact form from spam and abuse). These tools support site functionality, help us understand site performance, and prevent automated misuse. You can adjust your browser settings to limit or block cookies, though this may affect certain website features.
5. Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who support our operations, such as our online scheduling/EHR platform (ChiroHD), website host, email provider, and payment processors — each permitted to use your information only to provide services to us
- Insurance companies and payers, to verify benefits, submit claims, and process payment
- Legal and regulatory authorities, when required by law, subpoena, or valid legal process
- Professional advisors, such as our accountant or attorney, as needed to operate our practice
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information in our care, including restricted staff access and secure scheduling and records systems. No method of transmission or storage is completely secure, and we regularly review our practices to reduce risk.
7. Your Choices and Rights
- Marketing communications: Opt out of promotional emails or texts at any time via the unsubscribe link or by contacting our office.
- Access and correction: Request a copy of the information we hold about you, or ask us to correct inaccurate information.
- Deletion: Request deletion of your information, subject to legal and recordkeeping requirements (health records, for example, must be retained for a minimum period under Virginia law).
- Cookies: Manage cookie preferences through your browser settings.
To exercise any of these rights, contact us using the information in Section 13.
8. Data Retention
We retain personal information only as long as needed to provide services, maintain accurate records, meet legal and regulatory recordkeeping requirements (including Virginia requirements for chiropractic patient records), resolve disputes, and enforce our agreements.
9. Children’s Privacy
Our website is intended for use by adults. We do not knowingly collect personal information directly from children under 13 through our website. As a family chiropractic practice, we do provide pediatric care — but information about a minor patient is always submitted by a parent or legal guardian, not by the child through our website. If you believe a child has submitted information to us directly, please contact us so we can remove it.
10. Protected Health Information and HIPAA
As a healthcare provider, New Energy Chiropractic complies with the Health Insurance Portability and Accountability Act (HIPAA) regarding Protected Health Information (PHI) — information about your health, treatment, and payment for care that we create or receive while treating you. Our handling of PHI is governed by our HIPAA Notice of Privacy Practices, provided to all patients and available at our office upon request. This website Privacy Policy governs information collected through our website and general business interactions; it does not limit or modify the rights and protections described in our HIPAA Notice of Privacy Practices
11. International Users
New Energy Chiropractic is based in the United States and provides in-person services in Leesburg, Virginia. If you access our website from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The “Last updated” date above reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.
Contact Us
New Energy Chiropractic 1602 Village Market Blvd SE, Suite 200 Leesburg, VA 20175 Phone: (571) 496-6393 Email: newenergychiro@gmail.com